debris: Help

At Debris Design, we are committed to nothing short of excellence regarding the support we provide to all of our customers before, during and after your sale. You can easily contact us at the Asheville, North Carolina design facilities.

International Shipping?

Yes we ship outside of the United States. Please refer to our international shipping page to add corresponding rates to your cart.

Receiving Your Order

When you receive your order, please follow these guidelines:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to debris design within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.

Keep your Packing Slip with your important records.

Debris Design will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.

Return / Exchange Policy

Should it be necessary to return an item, you may return it for a refund or exchange, excluding any shipping charges, within a period of 14 days for cases, and 7 days for bags, and clothing.

Custom clothing, bags and cases cannot be exchanged but if defective it can be at our discretion repaired or exchanged for the same or manufacturer's equivalent model only.

To return an item you must contact Customer Service (via email) for prior approval and obtain an Return number. All merchandise purchased from debris is sold in its original packaging. Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Debris Design is not responsible for lost or damaged packages.

No Refunds or Exchanges Will Be Made After 14 Days.

If any of the above conditions are not met, Debris Design reserves the right either to refuse the return or to charge a restocking fee of not less than 15%.

Order Tracking

Upon shipment you will receive a shipping confirmation number for your order.